Maple Systems Managed Services
Maple Systems Managed Service solutions provide a priceless commodity - peace of mind.By working in partnership with our clients, Maple Systems becomes an integral part of their business by providing vital management, monitoring & support of their IT infrastructure.
Maple Managed Services can be used as a comprehensive maintenance service, covering all the critical parts of your IT system, freeing up your time to concentrate on core business issues. We can take on the responsibility for the daily running of your network, to allow an increased return on your investment in IT. Our Managed Service is provided at a fixed cost* so there are no nasty surprises in store.
Your greatest asset is your staff, and your IT should be a means to empower them to perform their roles effectively. IT problems need to be identified & rectified quickly, ideally before the problem is noticed by your users. Downtime can mean a significant loss to your business, so it is imperative that your IT infrastructure is proactively managed to reduce the likelihood of issues and to identify potential vulnerabilities. With real-time alerts our experts are informed of problems before they occur, allowing seamless productivity for your staff.
Maple Systems will monitor; Windows Servers** Windows PC's and laptops, Routers, Firewalls, Managed Switches & network attached Printers. We can also monitor your domains and websites.
You can choose whether you want Maple Systems to simply inform your IT department of any issues (Bronze support), or use our expertise to fix the problems (Gold/Silver/Platinum support).
One of the key priorities for any business which is reliant on their IT is preventing malware and viruses. However, keeping security up to date can be an administrative and logistical dilemma. The Maple Managed Service includes a comprehensive 'patch management' service to ensure your servers, workstation, firewalls, routers, network attached printers etc have the latest firmware, drivers & service pack updates.
- Secure, remote network monitoring by IT professionals
- Problems flagged before they manifest into downtime
- Fixed cost means control over your annual IT budget
- Management reporting on network performance
- Asset management service so you can keep track of your IT assets
- Patch management to ensure latest updates are applied
**Windows Server 2000 operating system onwards, NT is not supported
Managed Service Bronze - Network Monitoring
Your greatest asset is your staff, and your IT should be a means to empower them to perform their roles effectively. IT problems need to be identified & rectified quickly, ideally before the problem is noticed by your users. Downtime can mean a significant loss to your business, so it is imperative that your IT infrastructure is proactively managed to reduce the likelihood of issues and to identify potential vulnerabilities. With real-time alerts our experts are informed of problems before they occur, allowing seamless productivity for your staff.Maple Systems will monitor; Windows Servers* Windows PC's and laptops, Routers, Firewalls, Managed Switches & network attached Printers.
We will also monitor your domains and websites for their uptime, an invaluable tool to ensure that your organisations web presence is constantly online.
You can choose whether you want Maple Systems to simply inform your IT department of any issues (Bronze support), or use our expertise to fix the problems (Gold/Silver/Platinum support - see below).
One of the key priorities for any business which is reliant on their IT is preventing malware and viruses. However, keeping security up to date can be an administrative and logistical dilemma. The Maple Managed Service includes a comprehensive 'patch management' service to ensure your servers, workstation, firewalls, routers, network attached printers etc have the latest firmware, drivers & service pack updates.
- Secure, remote network monitoring by IT professionals
- Asset management service so you know exactly what equipment you have
- Problems flagged before they manifest into downtime
- Fixed cost means control over your annual IT budget
- Management reporting on network performance
**For Sites with 50+ users an annual charge is applicable for a Network Appliance, to be installed on-site
Managed Service Silver - Helpdesk
The Managed Service Silver solution includes all services provided in the Bronze solution combined with first class expertise for the remote maintenance of your IT.When an issue is flagged by the remote monitoring service, Maple Systems engineers are alerted and react within strict SLA's - usually catching and resolving a problem before they become a noticeable concern for your users.
All work carried out by Maple Systems is carried out professionally, securely and in confidence so you can be assured that your company network and, most importantly, your data is safe. We regularly report on the work carried out by our engineers so you can see first-hand the added value we can bring to your business.
As well as network monitoring and maintenance the Silver package provides unlimited telephone and email support to your end users at their desks. Your staff will enjoy direct access to fully qualified, experienced IT specialists who will be eager to help with all your IT problems, requests & queries.
Ongoing system maintenance
- First class service provided by skilled IT specialists
- Unlimited telephone & email support
- 99% Service Level Agreement
- Concentrate on your business, not your IT infrastructure
Managed Service Gold - Server Support
In addition to the Bronze & Silver service benefits, Maple Systems can provide on-site server support via our Gold support solution.Your servers are critical to your business, and uptime is crucial to ensure your users can work effectively. With a dedicated SLA in place our engineers will attend your site to resolve any problems that cannot be resolved remotely, with no call-out charges or travelling costs.
- Experienced, qualified IT specialists
- 99% Service Level Agreement
- Next Business Day response
- Fixed cost means control over your annual IT budget
- Fast fix times
Managed Service Platinum - On-Site Support
The Maple Systems Managed Service Platinum includes all the benefits of the Bronze, Silver & Gold solution as well as providing on-site access to highly qualified and competent engineers to carry out 'hands-on' support services and to provide the reassurance that your IT systems are maintained professionally.Maple Systems will provide an on-site engineer to deal with all IT issues that require a physical presence or any problems that cannot be actioned remotely by our team. There are no call-out charges or expenses to pay and you can be assured of a fast response to your issues.
Think of Maple Systems Managed Service Platinum as your own IT department, working with you to ensure stability & responding effectively to problems should they occur.
With regular reporting you will be able to see the value that Maple Systems are adding to your business, providing a seamless end-to-end IT solution for your needs.
- Impressive SLA's
- Fully qualified, experienced engineers
- Free up your time to concentrate on core business requirements
